Use the Technical Support Request option in the Help menu so that configuration information is included in your request.

If the problem is related to a report, please provide:

- the report name,
- the options you used,
- the error message(s) if any - do not hesitate to attach a screenshot,
- returned results, expected results.
 

If the problem is related to directory or tracking files import, please provide the latest trace file. Trace files are located in

•     %ALLUSERSPROFILE%\Application Data\Promodag\Reports\7\Logs (PROMODAG Reports v. 7) or
•     %ALLUSERSPROFILE%\Application Data\Promodag\Reports\8\Logs (PROMODAG Reports v. 8).