Promodag Knowledge Base

Why does Promodag Reports import the entire directory ?

Pierrick LUSSAN — Tue, 22 Jul 2008 12:50:00 GMT

Abstract:

PROMODAG Reports needs to load the entire directory in order to identify:

servers and sites of the organization
users in the organization
distribution groups members
custom recipients (e.g., users outside the Microsoft Exchange organization)

Some of our customers have a Microsoft Exchange organization with directory of more than 500,000 entries. Size should not be a problem for most organizations.

NOTE: Loading the entire directory must be done both initially and every time it is updated. With PROMODAG Reports 8, a directory update is automatically carried out at each message tracking files import.

How do I obtain a report on unused mailboxes ?

Pierrick LUSSAN — Wed, 16 Jul 2008 17:17:00 GMT

Abstract:

Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.

Antivirus or Backup software open mailboxes and regularly reset the last logon date. Therefore, the "Which mailboxes are not used anymore?" report in the Favorites menu, can be inaccurate.

To generate a list of mailboxes that are no longer in use, you can alternatively report on mailboxes that have not sent any messages during the specified period thanks to the Mailbox by Traffic Level report. You will find that report in the Reports > Mailbox Traffic group of reports.

You would apply the following settings:

Period tab: Select your reporting period;;
Selection tab: Check the All organization mailboxes radio button;
Group tab: Level 1: Organization;
Partners tab: Check the All partners radio button;
Filter tab:

How does Promodag Reports deal with message bodies ?

Pierrick LUSSAN — Tue, 08 Jul 2008 19:43:00 GMT

Abstract:

Note: information contained in this article applies to PROMODAG Reports version 7 and 8.

Question:

Does Promodag reports for Microsoft Exchange Server work with message bodies ?

Answer:

The Mailbox Content reports (Reports > Mailbox Information) includes a keywords search option that also works with message bodies.

However, message bodies themselves will not appear in reports; this is for legal reasons.

How long does it take to run a report ?

Pierrick LUSSAN — Tue, 08 Jul 2008 15:09:00 GMT

Abstract:

Question: How long does it take to run a report ?

Answer: The time it takes to run a report depends on the following factor:

the type of report you are running:

- reports on traffic read data stored in the Promodag database. To generate such reports can take between 2 minutes and over half an hour depending on the reporting period you select (i.e. one year or one day), the number of mailboxes you select (i.e. 100 or 50,000).

- reports on content dynamically collect data through a MAPI connection (a report from the Reports > Mailbox Information group ran on several thousand mailboxes may typically take several hours to complete, for instance).

your software and hardware configuration (local Access database on a Pentium-III, or recent workstation connected to a SQL database stored on a SQL server with 4 GB of RAM...), see related topic.

What can be the impact of PROMODAG Reports on my Exchange environment ?

Pierrick LUSSAN — Tue, 08 Jul 2008 15:07:00 GMT

Abstract:

Question:

What kind of impact might I find if I tried your product in a production environment? Is there anything I should be concerned about?

Answer:

PROMODAG Reports is agentless and you do not need to install anything our your Exchange server(s).
Reports are based on native Exchange Server data sources; most of the information is imported into a separate database (Access or SQL Server formats). Message tracking are read from a shared resources on the server during the import process. This has a minimal impact on performances.
PROMODAG Reports does only need a dynamic access to Exchange servers while generating reports on size or content of mailboxes/public folders. It does not take any more resources from servers than an Outlook client.

Therefore, you should not be concerned about anything when installing PROMODAG Reports in your production environment.

An alert stating ''GetReportData Load report failed'' displays when trying to run a report

Pierrick LUSSAN — Tue, 08 Jul 2008 14:54:00 GMT

Abstract:

An alert message stating ''GetReportData Load report failed'' displays when trying to run a report.

How do I obtain a report on traffic between two groups of mailboxes (or two mailboxes) ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:08:00 GMT

Abstract:

Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.

Question:

I would like to create a report that tracks the number of emails sent from one set of local mailbox users to another set of local mailbox user (or from one mailbox user to another one).

For example:
Group-1 = user-A, user-B, user-C
Group-2 = user-X, user-Y, user-Z
The report would show something similar to the following:
User-A received 10 messages from mailboxes in Group 2
User-B received 12 messages from mailboxes in Group 2
User-C received 17 messages from mailboxes in Group 2

Answer:

You can run the Find Specific Messages report (go to Reports > Mailbox Traffic) and apply the following settings:

Period tab: choose a period for your report.
Selection tab: Recipient type: Mailbox; Mailboxes by: Mailbox. This is where your will select Group-1.
Correspondent tab: Recipient type: Mailbox; Mailboxes by: Mailbox. This is where your will select Group-2.
Group tab: Mailbox.
Filter tab: default values.
Options tab: check the 'Messages received…' box.
Content tab: check all 4 boxes. Optional mailbox attribute may be set to Email address, for instance.
Presentation, Output tabs: default values.

How do I obtain a report showing the top 10 senders in the organization ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:07:00 GMT

Abstract:

Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.

Question:

I would like to know what report can give me the top 10 senders in the organisation.

Answer:

The report you are looking for is called Mailbox by Traffic Level and you will find it in the Reports > Mailbox Traffic group of reports.

Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.

Question:

I would like to know what report can give me an overview (and maybe more) of unopened messages in users' mailboxes.

Answer:

The report you are looking for is called Mailbox Content and you will find it in the Reports > Mailbox Information group of reports. Information is dynamically collected through a MAPI connection to the Exchange server.

You will apply the following settings:

Selection: select the mailboxes you would like to analyze.
Group: select Organization to obtain an overview, or Mailbox for individual results (you will also check the Total box).
Fo

How do I track a particular email address in my inbound traffic ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:07:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.
Question:
I would like to find out if johnsmith@abc.com sent an email to any mailbox in my organization. How do I do that ?
Answer:
The report you would run in this case is called Find Specific Messages and you will find it in the Reports > Mailbox Traffic group of reports.
You would apply the following settings:
Period tab: choose a period for your report.
Selection tab: All organization mailboxes.
Correspondent tab: Recipient type = SMTP address, Correspondent's email = johnsmith@abc.com. If you know the correspondent's SMTP domain only, you can simply enter *abc.com*.
Group tab: Level 1 = Mailbox for a detailed view, or Organization for an overview.
Filter tab: you may add an additional filter if you wish, e.g. Message size (KB) > 1000 or Subject Like *yourtext*.
Options tab: Include = Messages received by recipient(s) in selection tab from correspondent.
Content tab: check the Mailbox, Recipient and Message boxes.

How can I exclude messages with a certain subject from the Find Specific Message report ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:06:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8.
Question:
I need to exclude emails with the subject "SUSPECT: *****" but my Find Specific Messages report keeps including it. I am setting the following filter:
Attribute: Subject
Operator: <>
Value: SUSPECT:
Answer:
<> means 'different of'.
You should use this filter instead: Subject, Not Like, *SUSPECT* (i.e. Subject field does not contain 'SUSPECT' anywhere in the chain of characters).

How can I obtain a dynamic view of a mailbox content ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:05:00 GMT
Abstract:
Note: Information contained in this article applies to PROMODAG Reports version 8.
Question: Your reports are not too bad, but the Mailbox Content report I obtained on my screen is way too long. Do you have anything else to propose ?
Answer: The Exploring form output destination, that can be selected in the Output tab, would meet your requirement. It is available in the following reports:
Mailbox Content,
Mailbox Folder Size,
Public Folders Content,
Public Folders Size.
Your final report displays the selected mailboxes folders' tree. You can expand or collapse this tree to view or hide the subjects of items they contain.
Reporting forms cannot be saved, printed or exported.

How do I filter attachment types by extension in the Message Attachments report ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:05:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8. The Filter tab was formerly called Criteria.
Question:
How can I filter several different types of attachments (*.avi, *.mp3, *.ppt) when running the Message Attachments report on my organization ?
Answer:
You can either filter *.avi AND *.mp3 AND *.ppt files by selecting the following filter:
You can also filter *.avi OR *.mp3 OR *.ppt files by selecting these filters instead:
You can also, of course, use a combination of both if necessary (see below: *.avi AND *.mp3 OR *.ppt).

How do I obtain a report showing the top 10 largest mailboxes in the organization ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:04:00 GMT
Abstract:
Note: information contained in this article applies to PROMODAG Reports version 8. The Filter tab was formerly called Criteria.
Question:
I would like to know what report can give me the top 10 largest mailboxes in the organisation.
Answer:
The report you are looking for is called Mailbox Storage Information and you will find it in the Reports > Storage group of reports. Information is dynamically collected through a MAPI connection to the Exchange server.
You will apply the following settings:
Selection tab: All organization mailboxes.
Group tab: Organization, Ascending.
Filter tab: N/A.
Options tab: As shown below.
Content tab: Mailbox.
Presentation tab: Style = <None>, Display = Tabular data (for a table only) Graph (for a graph only), Graph & Tabular data (for both), Size in MB = MegaBytes.
Output tab: Your own choice (Screen, or Disk file).
See also Q10081 - TIPS: How do I obtain a list of my mailboxes' sizes ?

How do I obtain a report on traffic for a particular mailbox ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:04:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8.
Question:
I would like to run a report on messages sent and/or received by a particular user. How do I do that ?
Answer:
You should run the General Mailbox Traffic report (go to Reports > Mailbox Traffic) and apply the following settings:
Period tab: choose a period for your report.
Selection tab: Mailboxes by: Mailbox. This is where your will select the user's mailbox.
Group tab: default values.
Partners tab: you may either display all partners, or only some of them (e.g. Exchange, Internet).
Options tab: check the '1 message' radio button.
Content tab: This is where you will select the detail level of your final report (check at least the 'Mailbox' box). Optional mailbox attribute may be set to Email address, for instance.
Presentation, Output tabs: default destination i

How do I obtain an email aging report to prepare message archiving ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:03:00 GMT
Abstract:
Question:
I am wondering if PROMODAG Reports can provide an email aging report.
For example, we would like to identify how many messages in all information stores are older than 6 months of age. Ideally, we would have a graph with the X axis being the number or months (ago) and the Y axis representing the item count.
This information would be useful when preparing for archiving.
Answer:
The report you are looking for exists; it is called Item Breakdown by Age, and you will find it in the Mailbox Information group of reports. This graphical report displays a histogram of items contained in selected mailboxes and broken down by age. Information is dynamically collected through a MAPI connection to the Exchange server.
You would apply the following settings:
Selection tab: All organization mailboxes, or Mailboxes by, Information Store (where you will then select some particular stores).
Group tab: Level 1 = Information Store.
Folders tab: All folders.
Intervals tab: you may define your own age intervals (see screenshot below).

Filter tab: you may select all types of items, i.e. mail, note, contact... or only some of them.
Content tab: you may want to see whether all selected mailboxes match your criteria, or if some of them are not accessible. You may also decide to generate an anonymous report: if the Anonymous report box is checked, PROMODAG Reports will replace mailboxes names by numbers (Mailbox 1, Mailbox 2...).
Presentation tab:
You will

How do I obtain a list of my mailboxes' sizes ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:03:00 GMT
Abstract:
Note: information contained in this article applies to PROMODAG Reports version 8. The Filter tab was formerly called Criteria.
Question:
I would like to produce a report that would list the size of a group of mailboxes/all mailboxes in my organization.
Answer:
The best solution is to run the Mailbox Storage Information report. You will find it in the Reports > Storage group of reports. Information is dynamically collected through a MAPI connection to the Exchange server.
You will apply the following settings:
Selection tab: All organization mailboxes
Group tab: Organization, Ascending.
Filter tab: N/A.
Options tab: As shown below.
Content tab: Mailbox.
Presentation tab: Style = <None>, Display = Tabular data, Size in MB = MegaBytes.
Output tab: Your own choice (Screen, or Disk file).
See also Q10091 - TIPS: How do I obtain a report showing the top 10 largest mailboxes in the organization ?

How do I track email sent to a particular SMTP domain ?

Pierrick LUSSAN — Thu, 26 Jun 2008 13:02:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8.
Question:
I would like to run a specific report that would display all emails sent to a particular domain (e.g. hotmail.com). This report would include the email subject, the sender's name, and the email addresses of the recipient. How do I do that ?
Answer:
You should run the General Mailbox Traffic report (go to Reports > Mailbox Traffic) and apply the following settings:
Period tab: choose a period for your report.
Selection tab: All organization mailboxes.
Group tab: Level 1 : Organization.
Partners tab: Select the Internet partner, and filter hotmail.com as shown on the screenshot below.
Content tab: Detail level : check the Mailbox, Partner, Recipient and Message boxes; Messages :check the Sent box.
Output tab: default destination is

Configure PROMODAG Reports to import IMF events ?

Pierrick LUSSAN — Wed, 25 Jun 2008 14:40:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 8.

The Traffic Optimization > IMF Events List report creates a list of messages detected by Intelligent Message Filter (IMF) as spam. The report also shows the message origine.

You must choose to import the relevant events from the server’s message tracking files before running this report: IMF events are not imported by default.

Question: I am trying to run reports from the Reports > Connector Flow group or the SMTP Servers by Traffic Level report (in Reports > Traffic Optimization) but I receive this same warning message on any report I try to run. How can I run this report ?

Answer: Flow of connectors events are not imported by default.
To change this situation,
Double-click on your server(s) in PROMODAG Reports (see screenshot below);
Please follow these steps to migrate from version 7 to version 8:

Install Promodag Reports version 8.
NB: Version 7 and version 8 may work on the same machine. However, they use a different database format and they cannot share a common database.

Create a new database or open an existing database.
Start Promodag Reports.
If you decide to create a new database, the software will remain in evaluation mode until you enter a valid registration code.
If you decide

Schedule reports creation ?

Pierrick LUSSAN — Wed, 04 Jun 2008 19:23:00 GMT
Abstract:
Please follow these steps to set up PROMODAG Reports to automatically generate reports:
Create a report options file by selecting the report and its options.
Create a batch file and select the report options files used to generate the reports.
Schedule the batch file using Windows standard scheduler.
A. Creating a report options file
To create a reports option file, select a report from the Reports main menu. Enter the configuration options for the report, then click the Save button on the report configuration screen to create the report options file. By default, the file will be saved under the %ALLUSERSPROFILE%\Application Data\Promodag\Reports\x\Batches directory (replace the x with the Promodag Reports version number).
B. Creating and scheduling a batch file
To create a batch file, select Tools > Task Automation to access the automation screen. Click on the New batch button and enter a file name and description. By default, the file will be saved under the Batches subdirectory of PROMODAG Reports.
From the Batch file list box, select the batch file to schedule. When you click on the Schedule button, the standard Windows Task Scheduler displays for scheduling.

Schedule actions (data import, data deletion, database compaction)?

Pierrick LUSSAN — Wed, 04 Jun 2008 19:17:00 GMT
Abstract:
To set up PROMODAG Reports to automatically import message tracking files and update the directory, perform the following tasks:
Create a batch file and choose what should be imported.
Schedule the batch file using Windows standard scheduler.
A. Create the batch file
To create a batch file, select Tools > Task Automation to access the automation screen. Click the <New batch> button (above, right) and enter a file name and description. By default, the file will be saved under the Batches subdirectory of PROMODAG Reports.

Exploring the available commands
In the Commands and report options files, expand Commands to display available commands that can be automated.
The following commands perform the described functions:
Database specification: Choose a specific database to be used when the batch runs.
Batch Trace File Location: Choose where trace file will be generated.
Directory connection: Choose a specific directory connection to be used by the batch.
Exchange connection: Choose a specific Exchange connection to be used by the batch.
Clear Imports: Delete old messages from the database.
Import Directory: Import or update the Exchange directory.
Import Message Tracking Files: Import message tracking files.
Import Internet Information Server: Import IIs log files.
Import Storage Size: Import information store size.
IMC archives import: Import Internet mail connector archives (when applicable).
Compact Database:

The log file for database ''xxx'' is full.

Pierrick LUSSAN — Wed, 04 Jun 2008 19:10:00 GMT
Abstract:
The error message ‘The log file for database xxx is full’ is not generated by Promodag Reports, but by Microsoft SQL Server.
It is self-explanatory and actually means that the transaction log for the Promodag database has run out of space. Database and transaction log growth are not managed by PROMODAG Reports, but by tools provided with Microsoft SQL Server (SQL Enterprise Manager).

Microsoft provide some useful explanations an solutions to avoid this situation in their Knowledge Base:

·
The error message ‘Could not allocate space for object 'x' in database 'y' because the 'PRIMARY' filegroup is full' is not generated by Promodag Reports, but by Microsoft SQL Server.

It means that your SQL database is running out of space.
Database and transaction log growth are not managed by PROMODAG Reports, but by tools provided with Microsoft SQL Server (SQL Enterprise Manager).
Your database administrator should increase the size of your Promodag reports database.

Move my Promodag Reports database onto another SQL server ?

Pierrick LUSSAN — Wed, 04 Jun 2008 19:07:00 GMT
Abstract:
Question:
I am going to move all my databases onto a new SQL server. What shall I do with my Promodag Reports database ?
Answer:
You simply need to backup your existing database and then restore it on the new server. There is nothing specific to run in Promodag Reports. This being done, you will re-open your database (File > Open database) and carry on as per usual.
For more explanation, please refer to Microsoft Technet.

“Not enough disk space, compaction impossible” when trying to compact your Access database

Pierrick LUSSAN — Thu, 29 May 2008 19:55:00 GMT
Abstract:
Question: We have installed PROMODAG Reports on D:\ drive (100 GB, 50 GB free), however we obtain the following error message when trying to compact the database: “not enough disk space, compaction impossible”. The database is now about 1GB.
The C:\ drive (4GB) and only 300 MB are free. Is possible to use the G:\ for doing compacting the database ?
Answer: PROMODAG Reports uses the default TEMP environment variable when compacting the database. This Windows environment settings can be modified as explained in the following article from the Microsoft Knowledge Base: http://support.microsoft.com/kb/310519/en-us

Will I lose my settings if I uninstall PROMODAG Reports 8 ?

Pierrick LUSSAN — Thu, 29 May 2008 19:24:00 GMT
Abstract:
Questions: What happens if I uninstall PROMODAG Reports ? Am I going to lose my custom report option files, my batch files and my favorites ? What about my database ?

Answer:
The installation folder is located in %PROGRAMFILES\Promodag\Reports8. Its content is removed when the software is uninstalled.
Your settings are kept in the %ALLUSERSPROFILE%\Application Data\Promodag\Reports\8 folder. They are recorded in a configuration file (Repex.pri) that is not removed when PROMODAG Reports is uninstalled or upgraded.
<

Why does the 'No data could be found...' message display ?

Pierrick LUSSAN — Thu, 29 May 2008 19:14:00 GMT
Abstract:
'No data could be found based on selected criteria' is not an error message. It displays when data for the selected criteria, is not found in the PROMODAG Reports database.
To avoid getting this pop-up, you need to check the following:
Have the message tracking files been imported for the reporting period?
Have the tracking files been imported, and do they contain relevant data for the requested report?
Have the tracking files been imported, and do they have suitable import options for the requested report?
Are you running the detail of Internet traffic report without having imported the Archives of Internet connectors?
Are you running a Flow of Connectors report (see also related article below) ?
Are you trying to run the Mailbox size evolution report after you have have just started a mailboxes sizes import?
NOTE: Do not forget to re-import data (by changing the date of the last import) once you make a change in the import configuration.

Exchange connection settings problems

Pierrick LUSSAN — Tue, 27 May 2008 14:43:00 GMT
Abstract:
Exchange connection problems frequently occur when Exchange System Manager is installed on the workstation along with Outlook. We do not recommend this type of installation since it is not supported by Microsoft, see their Knowledge Base.
Promodag Reports version 7:
If choosing a MAPI profile causes PROMODAG Reports 7.x to lock up, use your Outlook installation program to uninstall then reinstall CDO (Collaboration Data Object). This should solve the problem and allow you to connect with a MAPI Profile.
Promodag Reports versions 7 and 8:
If you cannot access the directory while setting up the MAPI connection on PROMODAG Reports (all versions), uninstall and reinstall the Outlook MAPI Service Providers components. This being done, you should be able to open the directory and select a mailbox.

I plan on migrating to a new version of Exchange. What is the impact on PROMODAG Reports ?

Pierrick LUSSAN — Tue, 27 May 2008 14:42:00 GMT
Abstract:
Question:
I plan on migrating to a new version of Exchange. What do I do with my current installation of PROMODAG Reports ?
Answer:
The procedure to follow depends on the type of Exchange Server migration you chose.
Situation 1 : you migrate the existing Exchange organization.
In this scenario, you add some new Exchange servers to your existing organization, and then you move your mailboxes to these new servers. Existing mailboxes will keep their identifiers and remain the same, so you will still be able to use your current PROMODAG Reports database if you wish to do so.
You will have to run a full re-import of the directory in order to discover these new servers and moved mailboxes.
You will need to un-register old servers and register new ones.
Old servers might still be present in the database if recipients are still homed on them. You can use the Tools > Clear Directory option to remove orphaned directory objects.
You may need a temporary license to cover additional servers during the migration period. Please contact our Sales Department.
Situation 2 : you create a new Exchange organization.
In this scenario, everything is rebuilt from scratch. Mailbox will be re-created, and will not retain their previous identifiers. Therefore, it will not be possible to use the same PROMODAG Reports database.
If you also planned to upgrade PROMODAG Reports to v. 8, make sure that you upgrade your existing database to v.8 format before the old organization is decommissioned. It will not be possible to convert your old database without the old organization since this conversion process requires directory access.
Your old database, once converted, can always be opened by File > Open Database

How do I obtain .NET Framework 2.0 Service Pack 1 ?

Pierrick LUSSAN — Tue, 27 May 2008 14:40:00 GMT
Abstract:
Windows 2000, XP and Windows Server 2003 users:
You can either obtain .NET Framework 2.0 SP1 through Windows Update, or the Microsoft Download Center.
Windows Vista users:
.NET Framework 2.0 SP1 is already included in Windows Vista SP1. If you do not wish to install Vista SP1, a workaround is to install .NET Framework 3.5 .

What do I do when Outlook prompts for logon credentials?

Pierrick LUSSAN — Tue, 08 Apr 2008 12:58:00 GMT
Abstract:
NOTE: The prompt for logon credentials is not generated by PROMODAG, but by the underlying messaging system.
In order to produce some mailboxes reports, PROMODAG Reports must open each mailbox as the Outlook client would do. Therefore, if you can open the mailbox with Outlook using your NT Account, PROMODAG Reports will be able to access the mailbox too.
Follow these steps to verify that you have the right permissions:
Select a small group of mailboxes.
Narrow the group until you have only one mailbox for which you receive the prompt.
Create a MAPI profile for that mailbox and try to open it with Outlook.
Check that you have full access to the mailbox.
If you do not have access to the mailbox, change your permissions.

Why does 'Operation not yet implemented' display when I am exporting a report?

Pierrick LUSSAN — Wed, 26 Mar 2008 12:58:00 GMT
Abstract:
The following error message is a known Crystal Report issue:
Operation not yet implemented
In order to export reports, you must register the files Exportmodeller.dll and Tslv.dll.
To register Exportmodeller.dll, click Run from the Start menu, and type
regsvr32 "C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\ExportModeller.dll" and press Enter
To register Tslv.dll, click Run from the Start menu, and type
regsvr32 "C:\Program Files\Common Files\Crystal Decisions\1.0\Bin\Tslv.dll" and press Enter

Why does 'Missing or out of date export dll' display (Promodag Reports v.5x and v.6x) ?

Pierrick LUSSAN — Wed, 26 Mar 2008 12:55:00 GMT
Abstract:
Note: This information only applies to Promodag Reports v.5x and v.6.x.
When you get "Missing or out of date export dll" error message, the problem may come from a duplicated dll : (u2fhtml.dll for HTML export and u2fxls.dll for Excel export).
Search for this dll on your disk. Keep the one with version 8.5 for PROMODAG Reports V5.x and for V6.x. These dlls should be in the Crystal subdirectory of Windows.

Why does the ''error detected by export dll'' message display?

Pierrick LUSSAN — Wed, 26 Mar 2008 12:52:00 GMT
Abstract:
Up to Promodag Reports version 7.7 only:
When exporting reports to Excel format on Windows Server 2003 SP2 you get the following error message "error detected by export dll". This a known Crystal Reports issue that is being investigated by Business Objects.
Workaround is to uninstall SP2, or to upgrade to Promodag Reports v. 7.8 as it contains an updated version of Crystal Reports runtime.

Error 1316.A network error occurred... while upgrading from Promodag Reports 8.0 to 8.1

Pierrick LUSSAN — Wed, 26 Mar 2008 12:46:00 GMT
Abstract:
Problem: You tried to upgrade from Promodag Reports 8.0 to 8.1 but the installation failed with the following error message:
Solution: A Promodag 8.0 entry remains in the Add/Remove Programs tool; some (deleted) files and registry settings composing the MSI configuration information prevent the upgrade from being achieved.

Please follow these steps:
Please uninstall Promodag Reports 8.0.0066 first, and make sure that the %PROGRAMFILES\Promodag\Reports8 folder is empty before proceeding with your installation of Promodag Reports 8.1.
Page header plus page footer is too big for page
Solution: You must change the default printer's format to portrait.

Import the Directory with detailed properties (Promodag Reports v.7) ?

Pierrick LUSSAN — Tue, 25 Mar 2008 13:42:00 GMT
Abstract:
Note: information contained in this article applies to Promodag Reports version 7.
Only limited information is collected when the directory is imported without detailed properties. Properties such as City, Department used to select or group mailboxes in a report, are not imported.
Importing detailed properties is done on a per Administrative group basis. In order to see if a particular mailbox was imported with detailed properties, double-click your mailbox in PROMODAG Reports Organization tree. Under the Custom Attributes tab, you can see if the directory import for that administrative group was done without detailed properties.
To import the directory with detailed properties for a specific administrative group:
Using the Promodag Reports Organization tree, double-click on any server in that particular administrative group.
Check the Import directory with detailed properties checkbox.
Select File > Import Directory and select Full re-import then click on Start import.

Display reports in a foreign language ?

Pierrick LUSSAN — Tue, 25 Mar 2008 13:40:00 GMT
Abstract:
To display reports in a foreign language, follow these steps:
In PROMODAG Reports, select Tools > Options.
Under the General tab, specify the desired language for your reports in Report language.
The following languages are available: English, French, German, Spanish, Italian, Portuguese and Dutch.

Configure Exchange Server 2000 and 2003 ?

Pierrick LUSSAN — Tue, 25 Mar 2008 13:39:00 GMT
Abstract:
Exchange directory
To import the directory via a LDAP connection, you must connect to a Global Catalog Server (Tools > Options, Directory Connection tab). You must use an NT account that has at least the Exchange View Only Administrator role on the Exchange organization.
This can be done with the Exchange System Manager tool:
Start Exchange System Manager.
Right click on the Exchange organization name.
Choose Delegate control .
Message tracking files
If message tracking is not enabled at the server level on the Exchange server, Promodag Reports will not work. A decision should be made on how long these files are to be kept on the server.
Note: Enabling message tracking in the Microsoft Exchange Server requires a Microsoft Exchange Server administrator role and can be setup using Exchange System Manager tool.
To enable message tracking, right click on the Exchange 200x server and choose on Properties. You can also choose Properties from the Action menu.

On the General tab, check the Enable subject logging and display and Enable message tracking checkboxes.
By default message tracking files will be removed after 7 days. This parameter can be modified according to different needs using the

Receive an email notification of warnings and errors ?

Pierrick LUSSAN — Tue, 25 Mar 2008 13:38:00 GMT
Abstract:
If you decided to schedule your directory and message tracking file imports, you may want to receive an email notification if something goes wrong.
An unsuccessful directory or message tracking files import will generate an error in the Promodag trace files. You can set up the notification in Tools > Options, Trace & Alert tab:
The default trace files location is %ALLUSERSPROFILE%\Application Data\Promodag\Reports\8\Logs, but this can be modified in the General tab.

Disable the Outlook Security prompt?

Pierrick LUSSAN — Mon, 10 Mar 2008 20:16:00 GMT
Abstract:
Outlook Security features prevent PROMODAG Reports from accessing the address book. http://www.microsoft.com/office/outlook/evaluation/security.asp
The following prompt displays:
To get rid of this prompt, you can either:
Replace the CDO.dll on the Promodag Reports workstation with the one found on your Exchange server; or
Download the ClickYes freeware from http://www.contextmagic.com/express-clickyes/. It will automatically click on Yes every time the security message appears; or
Disable Outlook Security. For more details on how to perform this task, refer to the Microsoft website:
Outlook 2000
Outlook XP
Outlook 2003

Speed up problem resolution when submitting a new ticket

Pierrick LUSSAN — Tue, 04 Mar 2008 20:00:00 GMT
Abstract:
Use the Technical Support Request option in the Help menu so that configuration information is included in your request.

If the problem is related to a report, please provide:
- report name,

Where can I obtain basic documentation about Promodag Reports ?

Pierrick LUSSAN — Tue, 04 Mar 2008 19:58:00 GMT
Abstract:
This website includes an HTML version of Promodag Reports' embedded help file. This Online help contains, among many other topics, details of our licensing schema, key features, and a complete list of our reports.

We also provide a Quickstart Guide (PDF format) that should help you to install and configure the product.

Set permissions on specific reports ?

Pierrick LUSSAN — Tue, 04 Mar 2008 19:13:00 GMT
Abstract:
It is possible to set specific report permissions by using the standard Windows security tools.
In PROMODAG Reports, each report uses a specific .rpt template file that is saved in the \Rpt subdirectory of the product. Using the report templates, you can allow or deny access to specific reports.
The procedure is a three-step process: for example, let us imagine that you need to prevent a group of users from running the General Mailbox Traffic report because it displays message subjects.
Step 1 Finding the name of the template
Choose the General Mailbox Traffic report from the Reports > Mailbox Traffic menu.
Select one mailbox in the Selection tab.
Click on <OK> to run the report.
The name of the template PRRxxyy will appear at the bottom of the report (in this example it is PRR0029_02.rpt).

Step 2 Locating the template file
Open Windows Explorer and go to the C:\Program Files\Promodag\Reports8\Rpt folder.
Locate the Prrxxyy.rpt file, PRR0029_02.rpt in our example.
Right click on it and select Properties.
Under the Security tab, set permissions accordingly: deny access to that specific users' group.
Step 3 Checking for results
Log on to the PROMODAG workstation with the account for which the report has been denied.
Open PROMODAG Reports and try to run the General Mailbox Traffic report.
An error message will appear and prevent t

How can I open a report with a RPT extension ?

Pierrick LUSSAN — Thu, 14 Feb 2008 13:26:00 GMT
Abstract:
When you run a report with the default output destination (screen), you actually obtain a Crystal Report file (extension RPT) that may be saved for later use (File > Save Report). Default location for saved reports is: %MYDOCUMENTS%/Promodag/Saved Reports.
This saved report will be added to the My Reports menu.
If you wish to export this report to another format, you simply need to reload it from the My Reports menu, and then export it under a format of your choice (File > Export Report). Available export formats are: XLS, RTF, HTM, PDF, CSV and MHT.
If you wish to export directly your report under one of those formats at the time when you run it, you simply need to select Disk file as destination in the Output tab of the report settings interface.

Set permissions for 'Mailbox Information' reports ?

Pierrick LUSSAN — Tue, 12 Feb 2008 12:34:00 GMT
Abstract:
To run reports from the Mailbox Information group, you need full permissions on selected mailboxes, particularly the Receive As and Send As permissions.
NOTE: Even the Full Exchange administrator account does not have Receive As and Send As permissions by default.

Permissions for each mailbox can be individually set using the Mailbox Rights button in Active Directory user properties.
Mailbox permissions can also be set at various levels of the Organization: server, store... For more information on how to set mailbox permissions, refer to the following Microsoft articles:
Working with Store Permissions in Microsoft Exchange 200x
How to configure an account to use the ExMerge utility in Exchange 200x
How to assign service account access to all mailboxes in Exchange Server 2003