The list below contains answers to common questions. You can also search the Knowledge Base.

Date	Article Type	Article subject
16-05-08	TIPS:	How can I exclude messages with a certain subject from the Find Specific Message report ?
16-05-08	TIPS:	How do I obtain a report on a particular mailbox's traffic ?
16-05-08	TIPS:	How do I obtain a report on unused mailboxes ?
16-05-08	TIPS:	How do I obtain a report on traffic between two groups of mailboxes (or two mailboxes) ?
16-05-08	TIPS:	How do I obtain a list of my mailboxes' sizes ?
16-05-08	TIPS:	How do I obtain a report showing the top 10 largest mailboxes in the organization ?
16-05-08	TIPS:	How do I filter attachment types by extension in the Message Attachments reports ?
16-05-08	TIPS:	How do I obtain a report showing unopened messages in mailboxes ?
16-05-08	TIPS:	How do I track a particular email address in my inbound traffic ?
16-05-08	FAQ:	How do I obtain .NET Framework 2.0 Service Pack 1 ?
18-04-08	FAQ:	I plan on migrating to a new version of Exchange. What is the impact on PROMODAG Reports ?
09-04-08	ERRMSG:	The log file for database ''xxx'' is full.
09-04-08	INFO:	Why does the 'No data could be found...' message display ?
08-04-08	FAQ:	How is a message processed when sent to a distribution list/group ?
08-04-08	FAQ:	What do I do when Outlook prompts for logon credentials?
26-03-08	ERRMSG:	Why does 'Operation not yet implemented' display when I am exporting a report?
26-03-08	ERRMSG:	Why does 'Missing or out of date export dll' display (Promodag Reports v.5x and v.6x) ?
26-03-08	ERRMSG:	Why does the ''error detected by export dll'' message display?
26-03-08	ERRMSG:	Error 1316.A network error occurred... while upgrading from Promodag Reports 8.0 to 8.1
26-03-08	ERRMSG:	Why does 'Page header plus page footer is too big for page' display?
25-03-08	HOWTO:	Import the Directory with detailed properties (Promodag Reports v.7) ?
25-03-08	HOWTO:	Display reports in a foreign language ?
25-03-08	HOWTO:	Configure Exchange Server 2000 and 2003 ?
25-03-08	HOWTO:	Receive an email notification of warnings and errors ?
25-03-08	FAQ:	Exchange connection settings problems
14-03-08	FAQ:	How long does it take to run a report ?
10-03-08	HOWTO:	Disable the Outlook Security prompt?
04-03-08	INFO:	Speed up problem resolution when submitting a new ticket
04-03-08	INFO:	Where can I obtain basic documentation about Promodag Reports ?
04-03-08	HOWTO:	Schedule reports creation ?
04-03-08	HOWTO:	Schedule actions (data import, data deletion, database compaction)?
04-03-08	HOWTO:	Set permissions on specific reports ?
29-02-08	FAQ:	Why does Promodag Reports import the entire directory ?
14-02-08	FAQ:	How can I open a report with a RPT extension ?
12-02-08	HOWTO:	Set permissions for 'Mailbox Information' reports ?
28-01-08	FAQ:	Why can I obtain different results in the General Mailbox Traffic report ?
28-01-08	FAQ:	What are 'Foreign Exchange' messages?
28-01-08	FAQ:	What are 'Unknown' messages?
28-01-08	FAQ:	Are BCC or CC recipients taken into account in Promodag Reports ?
28-01-08	FAQ:	How is multiple sending processed (1 and n Messages concepts) ?
28-01-08	FAQ:	Where can I now find User Traffic in version 8 ?
28-01-08	HOWTO:	Migrate from Promodag Reports version 7 to version 8 ?
28-01-08	FAQ:	Does Promodag Reports include a report on message attachments traffic ?
28-01-08	FAQ:	Is there a report showing when messages were deleted and by whom ?
28-01-08	FAQ:	How is traffic calculated?
28-01-08	FAQ:	How are Delivery or Read receipts analyzed?
28-01-08	FAQ:	How does Promodag Reports deal with message bodies ?
28-01-08	HOWTO:	Move my Promodag Reports database onto another SQL server ?
22-01-08	HOWTO:	Move Promodag Reports to a new workstation ?
22-01-08	HOWTO:	Manually create a Promodag Reports SQL database ?
16-01-08	HOWTO:	Estimate the Database size ?
27-12-07	HOWTO:	Configure Exchange Server 5.5 ?
27-12-07	HOWTO:	Configure Exchange 2007 ?
27-12-07	HOWTO:	Use existing batches and report options files (Promodag Reports v.7) ?
27-12-07	HOWTO:	Remove an entry from the Favorites menu ?
27-12-07	ERRMSG:	An alert stating ''GetReportData Load report failed'' displays when trying to run a report
27-12-07	BUG:	The previewed report appears in the upper-left corner of the main window and it cannot be resized
27-12-07	HOWTO:	Setup Outlook 2007 for Promodag Reports
29-11-06	HOWTO:	Configure Exchange 200x for OWA reports