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Critical issue for customers in Office 365 or Hybrid mode

A critical issue has been detected this week in Exchange Online: the value of the property we have used from the beginning in Promodag Reports to identify the Office 365 tenant has been modified between December 23 and December 26. As a result, the directory import does no longer run, and it is not possible to generate message tracking logs from Office 365. The information required to generate those tracking logs is only available for 7 days in Office 365, which makes it urgent to solve this problem.

This issue seemed to only impact some of our US customers at the beginning, but it spread to the entire community since. We have released a new package to address it and you will find Promodag Reports v.10.4.0070 on our Downloads page.

We highly recommend that you upgrade your current installation to this release, that is available to all customers under maintenance. To check if your maintenance is up to date, go to Help > License and look at the Update end: field.

This upgrade does not involve any modification in the database structure and should be completed within a couple of minutes. Uninstalling Promodag Reports is not required, and no reboot is necessary either.

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