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How are Delivery and Read receipts or Out of Office Autoreply - Auto-reply messages analyzed?

  • Delivery receipts are generated by the Exchange server. They have a special event number in message tracking files. Importing these events is optional.
  • Read/Not Read receipts are generated by the email client, so they will appear as a standard message in message tracking files. Promodag Reports imports and counts them as standard messages.
  • Out of Office Autoreply or Auto-reply messages are imported and counted as any other standard messages.

It is possible to exclude these messages from mailbox traffic reports from version 11 onwards, see these blog posts: 

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