Can I get a report on messages received by a secondary email address?
Our support mailbox is associated with 15 different e-mail addresses.
Can I get a report showing how many messages were received by each e-mail address (primary and secondary)?
Promodag Reports does only report at the recipient level. It cannot do it at the e-mail address level, since Exchange does not retain this information and systematically replaces the original address by the primary address.
This is the reason why the Received event logged in the Exchange message tracking file only contains the primary email address of the mailbox.
However, it is possible to report on secondary SMTP addresses used by external recipients using the SMTP Address Usage report template. You will find it under the Templates > Traffic Optimization menu. This template is the only one that scans message tracking files; there is no need to import anything into the database. The inconvenience is that you can only analyze tracking logs actually present on your Exchange servers.
This workaround won't work with Exchange Online.
About the author
Our flagship reporting tool, Promodag Reports, is an innovative and constantly improving email reporting product that brings together all the key elements from Office 365, hybrid and on-premise Exchange messaging environments.