This page provides an overview of Promodag’s support resources for our existing users and newcomers evaluating the product. Alongside a suite of on-line resource tools focused on addressing common user issues, we also provide a dedicated support system.
Submitting a Support Request
Our customer support team will respond to requests from both users evaluating the product and customers with a valid maintenance contract.
Support requests can be submitted either …
- via our contact form
- via email or use Help Technical Support Request from the product’s menu system.
- or by phone: +33 1 53 27 66 60 or Toll Free (from USA only): 1(888) 696-5404.
We normally respond within 2 hours, but please allow 24 hours for us to respond to account for differences in international time zones.
The quickest starting point for your support needs is to consult our on-line resource tools below.