How to Submit a Request for Technical Support
Our technical support team responds to both evaluators and customers with a valid maintenance contract.
These requests can be submitted either:
- Through our contact form.
- By email or via the Help > Technical Support Request option in the application.
- By phone: +33 1 45 73 49 96 or free of charge from the United States at: +1 (844) 311-5003.
We usually answer within 2 hours. However, please allow us 24 hours to account for differences in time zones. Our office hours are 10 AM to 7 PM UTC+1 (Paris), Monday to Friday.
The fastest way to help is to use our online resources below.