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This page provides an overview of the support options offered by Promodag to both existing customers and evaluators. We provide you with a set of online resources intended to answer the most frequently asked questions as well as a dedicated technical support.

How to Submit a Request for Technical Support

Our technical support team responds to both evaluators and customers with a valid maintenance contract.

These requests can be submitted either:

  • Through our contact form.
  • By email or via the Help > Technical Support Request option in the application.
  • By phone: +33 1 45 73 49 96 or free of charge from the United States at: +1 (844) 311-5003.

Response time:
We usually answer within 2 hours. However, please allow us 24 hours to account for differences in time zones. Our office hours are 10 AM to 7 PM UTC+1 (Paris), Monday to Friday.

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