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Support Options

Get help with Promodag Reports through our dedicated technical support or self-service resources

Technical Support

Our technical support team responds to both evaluators and customers with a valid maintenance contract.

  • Through our contact form
  • By email or via the Help > Technical Support Request option
  • By phone: +33 1 45 73 49 96 or free of charge from the US at: +1 (844) 311-6003

Response time: We usually answer within 2 hours. However, please allow us 24 hours to account for differences in time zones.

Office hours: 10 AM to 7 PM UTC+1 (Paris), Monday to Friday.

Self-Help Resources

The fastest way to find answers is to use our comprehensive online resources.

Our detailed documentation, knowledge base, and FAQs cover installation, configuration, reporting features, and common troubleshooting steps.

Explore our resources below to quickly find solutions to common questions and maximize your Promodag experience.

Support Resources

Everything you need to get the most out of Promodag Reports

Requirements

Latest system requirements for Promodag Reports

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Documentation

Basic information to install and configure Promodag Reports

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Changelog

Summary of recent improvements and corrections

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Knowledge Base

Search our extensive collection of help articles and guides

Browse Knowledge Base →

Screenshots

View examples of reports and product screenshots

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Reports Catalog

Browse our complete collection of reports with sample outputs

View Reports Catalog →

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