On-Demand Organizational Reporting
Generate comprehensive lists of Exchange recipients, groups, and contacts with customizable detail levels. Export organizational data on demand to respond to departmental requests and manage mobile device inventories across your Exchange infrastructure.
Exchange Recipient Lists
Create detailed lists of Exchange recipients at various levels including groups and mail contacts for departmental reporting needs.
- Comprehensive recipient directory listings
- Group and contact detailed reporting
- Customizable detail levels
- Departmental request fulfillment
Mobile Device Inventory
List and manage mobile devices associated with each user for comprehensive device management and security insights.
- User-associated device listing
- Mobile device inventory management
- Device security insights
- Comprehensive device tracking
Customer Service Performance Metrics
Evaluate team performance using key indicators such as average and detailed response times to customer messages. Analyze response actions including Reply, Reply All, and Forward, while providing comprehensive analysis of unread messages in customer communication inboxes.
Response Time Analysis
Measure average and detailed response times to customer messages with comprehensive analysis by type of action taken.
- Average response time calculation
- Detailed response time breakdown
- Action type analysis (Reply, Reply All, Forward)
- Customer service KPI measurement
Inbox Management Analysis
Provide comprehensive lists of unread messages in inboxes dedicated to customer communication for improved response management.
- Unread message tracking
- Customer communication inbox analysis
- Response queue management
- Service level reporting
SMTP Address Management
Track and analyze the use of SMTP addresses that are no longer defined as primary in your directory. Identify precisely which obsolete addresses are still being used by external senders and determine whether to maintain or delete them for optimal email infrastructure management.
Obsolete Address Tracking
Analyze usage of SMTP addresses no longer defined as primary to identify cleanup opportunities and address management needs.
- Non-primary address usage tracking
- External sender analysis
- Address cleanup opportunity identification
- Obsolete address management
Address Lifecycle Management
Determine address relevance and make informed decisions about maintaining or deleting obsolete SMTP addresses based on usage patterns.
- Address relevance assessment
- Usage pattern analysis
- Informed deletion decisions
- SMTP infrastructure optimization
System Performance & Resource Analysis
Calculate average delivery times and analyze performance metrics for messages within your Exchange organization. Detect performance drops and assess resource utilization including meeting room and equipment occupancy rates based on calendar reservations.
Delivery Time Analysis
Analyze message delivery performance within your Exchange organization to detect server performance issues and optimize system efficiency.
- Average delivery time calculation
- Individual message delivery tracking
- Server performance drop detection
- Internal message flow optimization
Resource Utilization
Assess occupancy rates of meeting rooms and equipment through specialized mailbox calendar analysis and reservation tracking.
- Meeting room occupancy assessment
- Equipment utilization tracking
- Calendar-based reservation analysis
- Resource optimization insights
IIS Log Analysis & Insights
Transform dense IIS log files into actionable insights for Outlook Web Access and ActiveSync activities. Import logs into the Promodag Reports database and extract summary reports showing activity evolution, cumulative duration per user, and associated IP addresses.
Log Import & Processing
Import dense IIS log files into the database for comprehensive analysis of web access and mobile synchronization activities.
- IIS log file import and processing
- Outlook Web Access activity tracking
- ActiveSync activity analysis
- Dense log data simplification
Activity Summary Reports
Generate comprehensive reports showing activity evolution over time, individual user duration, and device IP address associations.
- Activity evolution tracking
- Per-user cumulative duration
- IP address and device association
- Mobile device activity analysis
Exchange Cost Management & Billing
Distribute Exchange-related costs fairly across departments based on actual system usage. Generate detailed cost breakdown reports for incoming/outgoing traffic and storage space, enabling proportional billing and transparent cost allocation across your organization.
Usage-Based Cost Distribution
Distribute messaging system costs fairly between departments based on proportional usage metrics and actual system consumption.
- Department-based cost allocation
- Proportional usage calculation
- Fair cost distribution methodology
- Actual usage-based billing
Detailed Billing Reports
Generate comprehensive billing reports breaking down costs by traffic volume, storage space, and global invoice allocation for transparent financial management.
- Traffic volume cost breakdown
- Storage space billing analysis
- Global invoice allocation
- Transparent cost reporting