In this section
Message Response Times
OverviewOn-Premises Office 365
Measure the activity level of a group of staff, for example salespeople or Customer Service executives, by generating metrics on response time. Get an a simple overview of actions performed on messages in that mailbox, such as items marked as replied or forwarded, and the average response time, or get down to the details and list each item and each action last performed on it.
Use this report to obtain statistics on unread, replied or forwarded messages in selected mailboxes and folders.
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