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Create a report on traffic for a specific mailbox, a group of mailboxes, or the whole organization


I would like to run a report on messages sent and/or received by a particular user, a group of mailboxes, or by all users in my organization. How do I do that ?


You should use the General Mailbox Traffic report template, that you will find on the Templates > Mailbox Traffic menu, and apply the following settings:

  • Period tab: Select a period for your report.
  • Selection tab: Recipient type: Mailbox, Recipients by: Display name (or Server, Organizational Unit, Department...). This is where your will select one or more user mailboxes, or all mailboxes in the organization.
  • Correspondents tab: You may either display all address types, or only some of them (e.g. Correspondent type=Internal for internal traffic, Correspondent type=Internet for external traffic).
  • Options tab: Count messages sent to n recipients, once.
  • Content tab: This is where you will select the detail level of your final report. The more check boxes you select, the more detailed - and the longer - your report will be.
    • Under Detail level for the selection, select Totals only to get a one-line report, an overview of your email traffic.
    • Select Recipient to show the display name of mailboxes, and their individual traffic.
    • Select Message subject line to display the subject, size, and date/time sent or received of all messages included in your report.
    • Under Detail level for correspondents, select Correspondents' address type to also qualify this email traffic (Exchange, Internet...)
    • Select Correspondents' domains to display the correspondents' SMTP domains (for Internet traffic: e.g.
    • Select Correspondents to display the correspondents' SMTP addresses (Internet traffic) or their display names (internal traffic).
    • Under Messages, select Sent or Received or both depending on your needs. 
How to set the detail level of your report

Optional mailbox attribute may be set to E-mail address, for example. 

  • Presentation tab: Choose a title for your report, and a size unit (MegaBytes for example).
  • Output tab: Your own choice (Screen, Printer, Disk file, Email recipient, Exchange folder, SharePoint).

See also: How do I obtain a report on traffic between two groups of mailboxes - or two mailboxes?

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