Use this report to verify that your customers' e-mails are being handled within the agreed Service Level Agreements.
Generate an email response report
How can you get an email response rate and response time report to check whether Call Center or Customer Service agents actually meet the agreed time limit? This post addresses this FAQ.
Sample Report: Message Breakdown By Response Time For The Sales Mailbox
This example report shows the distribution of messages in the Sales mailbox by response time and by type of action: Reply, Reply to All, Forward.
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