How can you get an email response rate and response time report to check whether Call Center or Customer Service agents actually meet the agreed time limit? This post addresses this FAQ.
What is Microsoft Excel? What are the strengths of this software?
The very first version of Excel was released in 1985 and has evolved over the years by incorporating new features and innovations. Running on PCs, Macs, tablets and smartphones, this spreadsheet software allows you to create digital spreadsheets, graphs, analyze data and do some programming. From the 5th version, marketed in 1993, this tool - intended for the general public and ...
What is Microsoft Outlook? Why use it?
Part of the Microsoft Office suite, Outlook is primarily an email client. However, it also offers other features to facilitate the work and organization of professionals; it includes a calendar and provides the ability to group and manage contacts as well as sharing files in the Cloud. Everything is grouped together in a single location, which makes it more convenient and easie ...
Overview of Office 365 Online Services
Fostering collaborative work in companies, Office 365 is characterized by its many features and particularly its online services. Indeed, this software suite allows users to access documents stored in the cloud wherever they are. Everything has been designed to meet the sharing and mobility needs of professionals. This is the reason why so many tools are available online. This ...
How to track non-corporate email traffic
How to produce reports on messages sent to non-corporate email addresses using Promodag Reports? This post addresses this FAQ by explaining how to show non-business email traffic trends across time and extracting the top senders to non-work related SMTP domains.
What are the features of the Office 365 subscription pack?
The Microsoft Office 365 suite has been designed to meet the expectations of many professionals. It is very comprehensive and provides access to functional tools that promote collaboration and improve productivity. All companies can benefit from it, particularly through subscription offers that represent good value for money. Subscriptions are indeed more attractive from a fina ...
Office 365: What barriers for users?
Using Office 365 in companies may cause problems which are often associated with the Cloud: overwork and data security breaches.
How to easily extract a list of User Mailboxes with their attributes
How to produce a list of mailboxes with their attributes? This post addresses this FAQ.
What is Office 365?
This post is a presentation of Office 365, the Cloud-based collaborative solution of Microsoft that includes, among many other features, Exchange Online.
Critical issue for customers in Office 365 or Hybrid mode
Due to a recent change in Exchange Online, we highly recommend that you upgrade your current installation to Promodag Reports v.10.4.0070.
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