We will try to explain in this post how to capture the messages sent by devices and applications and relayed through the Exchange messaging system.
Check email activity during and outside business hours
This post introduces the new Calendars feature of Promodag Reports version 11. This option allows you to create custom calendars based on users' work schedule and location, which in turn allows to produce accurate email activity reports that take account of specific local conditions - that is, time zone, public holidays and business hours.
The multiple benefits of the Recipient Type Details attribute
Promodag Reports now imports the RecipientTypeDetails property, which allows you to select Exchange recipients by type. For example, you can select all shared mailboxes, all room mailboxes or all Mail-enabled Universal Distribution Groups - you name it - in one single click.
Run Office 365 mailbox content search and respond to eDiscovery requests
Promodag Reports v.11 now also provides comprehensive mailbox content reports for Office 365. List attachments, mailbox folders, inbox rules for Exchange Online users and calculate the occupancy rate for Room Mailboxes or the message response times for User Mailboxes in Office 365. Respond quickly and efficiently to eDiscovery and legal investigation requests.
Version 11 comes with Office 365 content search and email activity reports
How to track specific messages in your email traffic
If you must search for THIS specific message in your Exchange mailbox traffic, and you are restricted to 7 or 30 days by the default Microsoft reporting tools, then Promodag Reports can help you find it quickly and effectively. This post describes how to do it.
Exchange Online incident #EX17698 may impact Promodag customers in Office 365 or Hybrid mode
The Exchange Online incident # EX17698 (Can't see message traces) is likely to affect some of Promodag's clients in Office 365 or Hybrid mode. This post explains how to detect and fix this issue within the 7 day-limit of the get-MessageTrace PowerShell command.
How to generate an email response report
How can you get an email response rate and response time report to check whether Call Center or Customer Service agents actually meet the agreed time limit? This post addresses this FAQ.
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