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Check email activity during and outside business hours

This post introduces the new Calendars feature of Promodag Reports version 11. This option allows you to create custom calendars based on users' work schedule and location, which in turn allows to produce accurate email activity reports that take account of specific local conditions - that is, time zone, public holidays and business hours.

The multiple benefits of the Recipient Type Details attribute

Promodag Reports now imports the RecipientTypeDetails property, which allows you to select Exchange recipients by type. For example, you can select all shared mailboxes, all room mailboxes or all Mail-enabled Universal Distribution Groups - you name it - in one single click.

Run Office 365 mailbox content search and respond to eDiscovery requests

Promodag Reports v.11 now also provides comprehensive mailbox content reports for Office 365. List attachments, mailbox folders, inbox rules for Exchange Online users and calculate the occupancy rate for Room Mailboxes or the message response times for User Mailboxes in Office 365. Respond quickly and efficiently to eDiscovery and legal investigation requests.

Version 11 comes with Office 365 content search and email activity reports

Promodag Reports v.11 is available for download. This new major version fully supports Exchange Online, including Office 365 mailbox content search, and comes with some new reports on email user activity as well as several long-awaited features that are described in this post.

How to track specific messages in your email traffic

If you must search for THIS specific message in your Exchange mailbox traffic, and you are restricted to 7 or 30 days by the default Microsoft reporting tools, then Promodag Reports can help you find it quickly and effectively. This post describes how to do it.

Exchange Online incident #EX17698 may impact Promodag customers in Office 365 or Hybrid mode

The Exchange Online incident # EX17698 (Can't see message traces) is likely to affect some of Promodag's clients in Office 365 or Hybrid mode. This post explains how to detect and fix this issue within the 7 day-limit of the get-MessageTrace PowerShell command.

How to measure email response times

How can you get an email response rate and response time report to check whether call-center or customer service agents actually meet the agreed time limit? This post addresses this FAQ.

What is Microsoft Excel? What are the strengths of this software?

The very first version of Excel was released in 1985 and has evolved over the years by incorporating new features and innovations. Running on PCs, Macs, tablets and smartphones, this spreadsheet software allows you to create digital spreadsheets, graphs, analyze data and do some programming. From the 5th version, marketed in 1993, this tool - intended for the general public and ...

What is Microsoft Outlook? Why use it?

Part of the Microsoft Office suite, Outlook is primarily an email client. However, it also offers other features to facilitate the work and organization of professionals; it includes a calendar and provides the ability to group and manage contacts as well as sharing files in the Cloud. Everything is grouped together in a single location, which makes it more convenient and easie ...

Overview of Office 365 Online Services

Fostering collaborative work in companies, Office 365 is characterized by its many features and particularly its online services. Indeed, this software suite allows users to access documents stored in the cloud wherever they are. Everything has been designed to meet the sharing and mobility needs of professionals. This is the reason why so many tools are available online. This ...

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